Making an order implies that you accept the application of the general terms and conditions. Deviations from these terms and conditions may only be made in writing, in which case the remaining provisions will remain in full force.
Order confirmation
You will receive an order confirmation e-mail with your order number. This confirmation states which items you have ordered and what the costs are, including the shipping costs. This confirmation means that we have received your order correctly.
Prices and payment
The prices stated for the products offered are inclusive of VAT and exclusive of shipping costs.
Shipping costs
Shipping costs are calculated according to weight and/or size. We use 4 rate groups:
- Mailbox post up to 50 grams : € 2.50
- Mailbox post from 50 to 2000 grams : € 5.14
- Parcel post : € 7.95
- Insured shipping optional for gift cards : € 17,95
These costs are included in the total price of your order.
Payment method
You can pay for your order by iDEAL, KBC/CBC, Bancontact, SOFORT banking, Belfius Direct Net and VVV Gift Card. Companies can also pay by invoice. After receiving your order, an invoice will be sent by e-mail. Payment must be made in advance. After receipt of your payment, we will deliver your order.
Delivery
Orders placed before 3 p.m. on weekdays, we will ship the same day with PostNL. There will be no shipping on Saturdays, Sundays and holidays.
Agreement
An agreement is only established after acceptance of your order by Dordrecht Marketing and Partners. Dordrecht Marketing and Partners is entitled to refuse orders or to attach certain conditions to the delivery. If an order is not accepted, Dordrecht Marketing and Partners shall communicate this within 5 working days after receipt of the order. If your order has not been delivered within 14 days without reason, please contact Dordrecht Marketing and Partners. As a customer, you can dissolve the agreement if the delivery of your ordered items has not taken place within 21 days after payment. In that case, the purchase amount including shipping and administrative costs will be returned to you. Dordrecht Marketing and Partners reserves the right to cancel your order if payment has not taken place within 30 days after confirmation of your order.
Returns
If you do not wish to take delivery of a product for whatever reason, you have the right to return the product within 14 days of delivery. Returns are only accepted if the product is undamaged. The costs for the return shipment will be for your account.
Right of Withdrawal
You have the right to cancel your order up to 14 days after receipt without giving any reason. You will be credited for the full order amount including shipping costs. The condition is that the product has already been received back by Dordrecht Marketing and Partners.
The cost of return from your home to our online store is at your own expense. If you exercise your right of withdrawal, the product will be returned to Dordrecht Marketing and Partners with all delivered accessories and in the original condition and packaging. To exercise this right, please contact us at vvvdordrecht@dordrecht.nl. We will then refund the order amount due within 14 days of receiving your product(s).
If you have not expressed your wish to make use of your right of withdrawal or have not returned the product to Dordrecht Marketing and Partners within the aforementioned periods, the purchase is a fact.
Products concerning accommodation, transport or leisure activities to be performed on a certain date or during a certain period are excluded from the right of withdrawal.
VVV Dordrecht
Spuiboulevard 99
3311 GN Dordrecht
phone number: 078 - 751 30 00
vvvdordrecht@dordrecht.nl
Chamber of Commerce registration number: 24413671
VAT number: nl 8178.94.391.B01
Bank account: NL 25 RABO 0357 4516 86